Seamless CRM/DMS Integration

Connect Otto AI to your existing systems with zero downtime. No need to rebuild or migrate data.

Supported Integrations

Otto AI integrates with all major automotive CRM and DMS platforms

CDK Global

Full integration with CDK Drive, Elead CRM, and CDK DMS platforms.

Native API Real-time Sync

Reynolds & Reynolds

Connect to ERA, docuPAD, and Reynolds DMS systems seamlessly.

Native API Bi-directional

DealerSocket

Integrate with DealerSocket CRM, ILM, and inventory management.

Webhook Support Auto-sync

VinSolutions

Connect to VinSolutions Connect CRM and lead management tools.

REST API Real-time

Custom REST API

Connect any CRM/DMS with our flexible REST API integration.

OAuth 2.0 Webhooks

Salesforce Automotive

Native Salesforce integration for automotive dealerships.

AppExchange Certified

How It Works

Three simple steps to connect your existing systems

1. API Authentication

Securely connect using OAuth 2.0 or API keys. Your credentials are encrypted and never stored in plain text.

  • OAuth 2.0 Support
  • API Key Authentication
  • Role-based Access Control

2. Data Mapping

Map your CRM fields to Otto AI automatically. We handle the data transformation.

  • Auto-field Detection
  • Custom Field Mapping
  • Data Validation

3. Real-time Sync

Changes sync instantly between Otto AI and your CRM. No manual updates needed.

  • Bi-directional Sync
  • Conflict Resolution
  • Webhook Notifications

API Documentation

Quick start guide for developers

// Example: Connect to Otto AI API
const axios = require('axios');

const ottoAPI = axios.create({
  baseURL: 'https://api.ottoagent.net/v1',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  }
});

// Sync customer data from your CRM
async function syncCustomer(customerData) {
  const response = await ottoAPI.post('/customers/sync', {
    externalId: customerData.id,
    firstName: customerData.first_name,
    lastName: customerData.last_name,
    email: customerData.email,
    phone: customerData.phone,
    metadata: {
      source: 'CDK_GLOBAL',
      lastUpdated: new Date().toISOString()
    }
  });
  return response.data;
}

// Listen for Otto AI events via webhook
app.post('/webhooks/otto', (req, res) => {
  const event = req.body;
  
  switch(event.type) {
    case 'call.completed':
      // Update your CRM with call details
      updateCRMCallLog(event.data);
      break;
    case 'lead.created':
      // Create new lead in your CRM
      createCRMLead(event.data);
      break;
  }
  
  res.status(200).send('OK');
});
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